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10.0 Time frame for attending complaints on Cleanliness::

Sl. No.

Category of Station

Time taken to attend complaint

Single Window Agency

10.1

A1 & A category stations

15 min

Telephone helpline no. 138 is provided for lodging complaints including complaints on cleanliness of stations & trains respectively. This single window will direct the complaint to the concerned department/ wing.

10.2(a)

OBHS trains

20 min

10.2(b)

Other trains

Next coaching train examination station after providing reaction time of 20 min.

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Source : West Central Railway CMS Team Last Reviewed on: 23-09-2016