The operating department is concerned with the running of both passengers and goods trains and is headed by Chief Operating Manager (COM).
The passenger traffic has seen a constant increase over the years, due to increase in population as well as due to increased requirement to travel due to economic development. The freight traffic has also increased simultaneously. The Operating Department has to examine these increasing requirements and has to organize for satisfying the same. This also involves planning for infrastructural development and as such the Operating Department also plays a pivotal role in planning.